Right of cancellation

(1) Exemptions from the right of cancellation

Insofar as myticket AG offers services on behalf of the promoter, there is no right of cancellation in accordance with § 312g para 2 sentence 1 BGB (German Civil Code):

- In the event of goods which are not prefabricated and for whose fabrication an individual selection or determination by the consumer is relevant or which are clearly tailored to the personal needs of the consumer, more particularly merchandising articles printed at the specific requirement of the consumer;
- In the event of provision of services in the field of accommodation for other purposes than residential purposes as well as for the provision of other services in connection with recreational activities, if the contract for the provision of the services provides for a specific date or period, more particularly tickets for events and trips.

(2) Right of cancellation for services

You have the right to cancel this contract within 14 days without stating any reasons. The period of cancellation amounts to 14 days from the day of the conclusion of the contract. In order to exercise your right of cancellation, you must inform us (myticket AG/ Johannisbollwerk 20, 20459 Hamburg, email via our contact form) by means of an unequivocal declaration (e.g. a letter sent by mail or an email) about your decision to cancel this contract. In order to comply with the period of cancellation it is sufficient for you to send the notification about the exercise of the right of cancellation prior to the expiration of the period of cancellation.

(3) Right of cancellation for goods

You have the right to cancel this contract within 14 days without stating any reasons (“period of cancellation”). This period of cancellation commences on the day on which you or a third party appointed by you, who is not the carrier, have taken possession of the goods. In the event of a contract concerning several goods which you have ordered within the framework of a uniform order and which are delivered separately, the period of cancellation amounts to 14 days from the day on which you or a third party appointed by you, who is not the carrier, have taken possession of the last goods.

In order to exercise your right of cancellation, you must inform us (mytic myticket AG, Johannisbollwerk 20, 20459 Hamburg, email via our contact form) by means of an unequivocal declaration (e.g. a letter sent by mail or email) about your decision to cancel this contract. In order to comply with the period of cancellation it is sufficient for you to send the notification about the exercise of the right of cancellation prior to the expiration of the period of cancellation.

Standard cancellation form

(If you want to cancel the contract, please complete this form and return it).

To mytic myticket AG, Johannisbollwerk 20, 20459 Hamburg, and/or by email via our contact form www.myticket.de/en/service/:

Hereby I/we (*) cancel the contract concluded by me/us (*) concerning the purchase of the following goods (*)

Ordered on (*)/received on (*)

Name of the consumer(s)

Address of the consumer(s)

Signature of the consumer(s) (only for notifications on paper)

Date

(4) Consequences of the cancellation

If you cancel this contract, we must repay to you all payments which we have received from you, including the delivery costs (except for the additional costs resulting from the fact that you have chosen a different type of delivery than the most favorable standard delivery offered by us) immediately and no later than within 14 days from the day on which we have received the notification about your cancellation of this contract. For this repayment we choose the same payment method used by you during your original transaction, unless expressly otherwise agreed upon with you; no fees will be charged in any case because of this repayment.

In the event of purchase contracts we can refuse repayment until we have the goods back or you have proven that you have returned the goods, whatever is earlier. You have to return or submit goods immediately and at any rate no later than within 14 days from the day on which you inform us or the respective promoter about the cancellation of this contract. The period is deemed to be complied with, if you send the goods back prior to the expiration of the period of 14 days. You bear the direct costs of returning the goods.

If you have requested services to commence during the period of cancellation, you have to pay an appropriate amount which corresponds to the share of the services already provided up to that point in time when you inform us about the exercise of the right of cancellation concerning this contract, compared to the total scope of the services provided for in the contract.

(5) Premature expiration of the right of cancellation

Your right of cancellation expires prematurely in the event of a service contract, if the service has been fully provided and the provision of the service has started after you have given us your express consent and you have expressly consented to us beginning with the implementation of the contract prior to the expiration of the period of cancellation and you have acknowledged that through your consent to the commencement of the implementation of the contract you lose your right of cancellation.

Your right of cancellation expires for a contract about the supply of digital contents not stored on a physical data carrier prematurely, if you have expressly agreed to us starting with the implementation of the contract before the expiration of the period of cancellation and you have acknowledged that you lose your right of cancellation through your consent to the commencement of the implementation of the contract.