The official myticket MOBILE-Wallet
If you selected the myticket MOBILE-Wallet as the delivery method, your tickets will be available directly in the myticket MOBILE-Wallet. Generally, you’ll have access to your tickets immediately after purchase, but in some cases, it may take up to 48 hours for your tickets to appear in the app. All information will be sent to you via email in your order confirmation.
The QR code on your ticket will automatically become visible 48 hours before the event begins, provided that your tickets have already been personalized. Please note that the tickets are personalized and must be fully personalized in the myticket MOBILE-Wallet with the ticket holder's full name (first and last name). Only then will the QR code on the ticket become visible and ready to be scanned at the entrance.
Tip: It’s best to open your tickets in advance to avoid delays when starting the app at the entrance.
Questions about the myticket MOBILE-Wallet
How can I use the app? Where can I find my ticket? How can I delete my account? When do I need to update the app? Contact form
How do I use the app?
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Step 1: Download the App
You can find the myticket MOBILE-Wallet for download in the Apple App Store or Google Play Store.
If you are using an Android smartphone (e.g., a Huawei device) that cannot access the Google Play Store, we provide the app as an (.apk) file.
Allowing access to your contacts and Bluetooth enables more convenient use of all functions in the myticket MOBILE-Wallet. These permissions can be modified later in the settings of the myticket MOBILE-Wallet. -
Step 2: Sign in to the myticket MOBILE-Wallet
In order to manage your purchased tickets in the myticket MOBILE-Wallet, you need to create an account or already have one. Use the email address that you also used to purchase your tickets. You will then receive a separate email with a 6-digit verification code. Enter this code to proceed to the next step. If you already have an account for the myticket MOBILE-Wallet, you will have access to all the app's features and your purchased tickets. If you don't have an account yet, you will need to create one and complete your profile information first.
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Step 3: Complete your profile information
Please provide your first and last name to complete your profile. All fields marked with * are mandatory.
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Step 4: myticket MOBILE-Wallet in detail
After you have purchased a ticket in our online ticket shop with the delivery method myticket MOBILE-Wallet, it will automatically appear in the myticket MOBILE-Wallet within a few minutes. In rare cases, it may take up to 48 hours for your tickets to become visible in the app. You will receive all related information in your order confirmation.
The app is used to manage tickets and serve as a digital entry ticket. If you have not yet purchased a ticket in our online ticket shop, you will receive a notification that no tickets are linked to your account.
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Step 5: Manage Tickets
If you scroll down on your ticket, you will find additional ticket information.
Your booked tickets can be found in the myticket MOBILE-Wallet under My Tickets. If you have multiple tickets for an event, you can swipe from right to left to view all your other tickets.
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Step 6: Assign and personalize tickets
Important: Each ticket must be personalized for the person who will use it. Follow these steps:
Using the Change guest button, you can personalize your purchased ticket for yourself. Select the Keep ticket for myself button. Your profile information will be assigned to the ticket, personalizing it for you.Using the Change guest button, you can personalize the ticket for your companion who will attend the event with you. All fields marked with * are mandatory.
Alternatively, you can perform the above steps using the "3 dots" in the lower right corner of the screen.
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Step 7: Forward Tickets
To forward your tickets, click on Forward ticket under the ticket. To forward multiple tickets, select + choose more tickets to send. Then, please add the email address of the recipient to forward your tickets. Click on Send to send the selected tickets to the people of your choice.
Forwarding a ticket to the wrong email address:
You can cancel the forwarding of your ticket. To do so, go to the main menu and select the Ticket Forwarding button. A menu will open. Under Pending, you can cancel the ticket transfer. Confirm with YES to cancel the forwarding. Please note that cancelling the transfer is only possible if the ticket has not yet been accepted by the recipient!
Accepting a forwarded ticket:
The recipient will receive an email and must also download the myticket MOBILE-Wallet and register or log in. Otherwise, the forwarded ticket cannot be used. The recipient must confirm the acceptance of the ticket under My Tickets with the green checkmark.
Returning a transferred ticket:
If your companion is unable to attend the event on the day of the event and you have already forwarded the ticket, there is an option to return the transferred ticket, provided it has not been personalized. Use the Return transferred ticket button. Confirm the action with YES.
Where can I find my ticket?
To enter the event, you need the QR code of your ticket. This will become visible 48 or 72 hours before the event. You will find the information on your ticket about when the QR code will be visible.
To open the respective ticket with the corresponding QR code, click on My Tickets and select the relevant event. This will open the ticket with the QR code. Your tickets are also available offline.
It is not possible to take a screenshot of the ticket or QR code within the myticket MOBILE-Wallet. This is important to prevent fraud. A ticket can therefore only be issued once. If you want to forward your ticket, please send it via the app.
How can I delete my account?
If you wish to delete your account, you can find the Delete my account button under My Profile. Confirm the deletion by entering the word DELETE and clicking Delete my account again.
Alternatively, you can send an email to help@myticket.de. We will then permanently delete your account.
IMPORTANT: Please note that all content associated with your account will be permanently deleted and cannot be recovered.
This includes tickets linked to your profile and personal data collected by the myticket MOBILE-Wallet.
When do I need to update the app?
We are constantly working to improve the myticket Wallet. If you see the message that you need to update the app, please update the app to continue using all its features.
Any further questions?
If you have any questions or concerns that are not covered in our FAQ, you can contact our customer service here. We are happy to answer your inquiries and will get back to you as soon as possible.
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