Questions on ordering

Has my order been successful?

Please check after the ordering process whether you have received a confirmation of order by email.

Please note:

• It can take up to one hour until our system sends this email.
• Please check also your spam filter.

Please note:
Due to different letter sending times, receipt of your letter can be delayed by up to seven working days and for mailing to countries outside Germany possibly even longer. We will inform you by email as soon as we will have posted your order.

Can I change or cancel my order?

Unfortunately it is not possible for us to change or cancel your order. Automatic processes ensure that after you send your order, the tickets are reserved at the promoter. In this way we can immediately reserve the seats selected by you and send you the requested tickets even quicker. Replacement, rebooking or cancellation of tickets are not accepted by the promotors on whose behalf we act. You are clearly informed about the binding nature of your order during the order process.

Please note:
Ticket orders are not governed by the German Distance Selling Act. § 312 b para 3 No. 6 BGB (German Civil Code) stipulates that the law does not apply to contracts concerning the provision of services in the field of leisure activities, including concerts. This means that a two-week right of cancellation and return is excluded. Please consider also our Standard Terms and Conditions in this respect.

I have a certification of disability marked with „B“ or require a wheelchair. Where can I buy tickets for me and my accompanying person?

If tickets, for people with severe disabilities or wheelchair users, are available via myticket you can order them by phone on 040 – 2370 400 30 (Mon. – Fri.: 10 am to 6 pm, Sat.: 9 .m to 1 pm) or by e-mail at inklusion@myticket.de. Please note that when ordering by e-mail, payment can only be made in advance via bank transfer. In case that no such tickets are offered via myticket, we unfortunately have no further information in this regard. Please contact the promoter named in this respective event directly.

What is the meaning of “Tickets currently not available” or “Undeliverable”?

The prompt “Tickets currently not available” means that the ticket quotas available to us are currently exhausted. We endeavor to get new quotas from the promoter. Please have another look at myticket.de later. The prompt “Undeliverable” means that the date of the event is imminent and that the tickets can no longer be delivered due to the short lead period.

What happens to my data?

The personal data entered by you upon registration are collected, processed and used by myticket AG only for the purpose of establishing the corresponding contract, executing and handling the contract as well as for billing purposes. myticket will not pass on your personal data to any third parties and, more particularly, not to any other companies or other organizations, unless you expressly authorize myticket to do so or myticket AG is obliged by law to pass on such data, for instance pursuant to a court order or instructions by public authorities. More detailed information is included in our data privacy provisions.

How can I redeem my voucher?

You can use your myticket-voucher, when you order tickets for events offered on myticket.de. Just choose your tickets and click at the cart on the link “Do you have a voucher?”. You will then have the possibility to enter your voucher code. After you click on the button “Use voucher” you will get a discount on the regular ticket price in the value of the voucher.

Please note:
You cannot use a voucher to by another voucher and you cannot use a voucher after you already booked your tickets. It is only possible to use one voucher per order. If there is a remaining amount, you can use it for another order (no pay-out).

Can I return my tickets (in the event of disease or the similar)?

Unfortunately it is not possible for you to return your tickets. Automatic processes ensure that after the sending of your order the tickets are immediately reserved by the promoter in our web shop. In this way we can immediately reserve the seats selected by you and send you the requested tickets even quicker. Replacement, rebooking or cancellation of tickets are not accepted by the promotors on whose behalf we act. You are clearly informed about the binding character of your order during the order process.

Please note:
Ticket orders are not governed by the German Distance Selling Act. § 312 b para 3 No. 6 BGB (German Civil Code) stipulates that the law does not apply to contracts concerning the provision of services in the field of leisure activities, including concerts. This means that a two-week right of cancellation and return is excluded. Please consider also our Standard Terms and Conditions in this respect.

Can I directly select my seats in the seating chart?

A booking in the seating chart is possible for many events via the button “Book directly in the seating chart”. Selected seats are shown in green, already sold seats are displayed in grey. In the same way you can have a look at the price categories offered in the seating chart. If you book several tickets, seats that are next to each other are automatically offered, if available. If you want to have separate seats, you must carry out individual orders.

Please note that “JavaScript” must be activated in your internet browser, in order to be able to use the seating chart booking.

How many price categories exist?

The number of price categories varies depending on the event and venue. Please check in the seating chart the price category you want to select.

Is there a group discount and how can I order more tickets than the maximum amount?

Unfortunately we do not offer a group discount. However, there are different promotions which can include group discounts. You will see them directly in the ticket offering.You can buy a maximum of eight tickets per order. If you want to buy more than eight tickets, you must place several orders.

Can I also order my tickets by phone or by email?

Tickets can only be booked on myticket.de. Ordering by email is exclusively available for tickets for people with severe disabilities or wheelchair users. If these tickets are available on myticket, you will receive them via email at inklusion@myticket.de. Please note that payment for orders placed by email can only be made in advance via bank transfer. These seats are available upon request, as there is only a limited number available.

Do children, pupils, students or senior citizens get discounts?

If discounts are available, they are specified on our Homepage next to the events. They can be selected in the shopping cart for the individual ticket positions. Please note that after an order has been placed, no discounts can be granted subsequently. Please note also that possibly evidence may be requested (e.g. pupil or disabled ID).

You would like to contact us directly?

If you have any further questions and concerns, then you are welcome to contact our customer service. We will gladly answer your inquiries and send you a response as soon as possible.

Please take note of our data privacy statement.